Refund & Cancellation Policy
Last Updated: December 2025
1. Cancellation Policy
- Before Dispatch: You may cancel your order within 2 hours of placing it by contacting our support team at +91-9422799044 or emailing sales@biharji.in. We will issue a 100% refund.
- After Dispatch: Once the order has been packed or handed over to the courier partner, it cannot be cancelled.
2. Return Policy (Food Products) Due to the perishable nature of food products (Roasted Makhana), we do not accept returns for reasons such as “change of mind” or “taste preference.” We maintain strict hygiene standards and cannot resell returned food items.
3. Replacements & Refunds (Damaged/Wrong Items) We will happily offer a Replacement or Full Refund ONLY under the following circumstances:
- The packet is physically damaged or open upon delivery.
- The product is expired.
- You received the wrong flavor or product.
How to Claim:
- Do not consume the product.
- Take clear photos/videos of the damaged box and product label.
- Email the evidence to complaint@biharji.in or WhatsApp +91-9422799044 within 24 hours of delivery.
- Our team will verify the proofs and initiate a replacement or refund within 48 hours.
4. Refund Timeline If a refund is approved, it will be processed to your original payment method (Credit Card/UPI/Bank Transfer).
UPI/Wallets: 2-4 Business Days.
Credit/Debit Cards: 5-7 Business Days.